August 26, 2024 -

Note: If my story below isn't enough to make you RUN from JamesAllen.com then be sure and checkout all the complaints on the Better Business Bureau website.

Purchased my bride-to-be's engagement ring on JamesAllen.com, a$10K investment.
Ring arrives and we send it back to have it sized. They completely RUINED the ring. I won't explain the details yet (read on). I immediately notify them of the damage, send email, send photo's, they finally agree to REMAKE the ring. We send it back to them. Mind you. a $10K ring going back and forth via Fed-Ex, all the while we are without the ring (we just got engaged, and she wants to wear her ring). We finally get the ring back from James Allen and THEY LIED! They didn't remake the ring! They altered the same ring and made it WORSE! We couldn't believe it. I notify them immediately (5 minutes after receiving the "REMADE" ring (which would be a BRAND NEW RING right)? After months of back and forth escalating to multiple supervisors they finally tell me to send the ring back so they can inspect it for themselves. Again we send our $10K ring back (this time via UPS) and we receive the following email from them.

"We can see that the ring is well loved and in need of routine maintenance. The head assembly does need some minor repairs... Beyond this, we are not finding any fundamental issues with the ring; there are no manufacturing issues or metal weakness, everything is within correct parameters. Your ring has been confirmed to measure 1.7mm in width, this being advertised on the site as 1.65mm in width this is within specifications for this design"

I will let you decide for yourself if they are gaslighting - please refer to the pictures below of the "REMADE" ring they sent to us.

First, Here is the ring we ordered as advertized on jamesallen.com:

Ring as advertised on JamesAllen.com

Here is the ring we were sent:

Does this look like a $10K ring? In spite of JamesAllen.com's contention that the band was measured and confirmed to be 1.7MM thick. we had the band measured by Jared Jewelers locally, (an authorized service center for JamesAllen.com), who used a digital micrometer to confirm it to be just 1.4MM thick. 1.4MM is equivalent to 17 Guage WIRE. This is significantly less than advertised and is not capable of withstanding its intended use as a ring, much less last a lifetime. 17 Guage wire is easily bent. But READ ON...

As you can see the thickness of the ring is not consistent it is thick on top skinny in some places, and somewhere in between in others. The shape of the edges of the band are no longer SQUARE as they advertised, they are ROUND. The platinum on the ring is completely over-worked. It looks like a kid took it to metal shop, experimented on it and ruined it. But wait there's more!

This view of the ring shows that the part you put your find through isn't even round. And it further shows how overworked and thin the metal is at the bottom of the ring, and how they hacked-it and ruined it when they worked on it. Remember: THIS is the ring they claimed is a REMAKE! Therefore this is what you can expect from James Allen when you order a brand new $10K ring.

Finally. see how the ring looks warped in the picture above? Look at the top - it actually looks flat right? But the bottom cannot lie flat. That is because they reduced the thickness of the band so much from the top of the band to the bottom - This gives the ring a warped look, and makes it impossible for it to lie flat. I don't know what your experience is, but when we went to jewelry stores and put the brand new rings on the counter NONE OF THEM DID THIS.

CONCLUSION
Through all of this, what has astounded us the most is how JAMES Allen has LIED and GASLIGHTED the entire way through, contending that there is nothing wrong with the ring. They do not stand behind their product and everyone knows HONESTY is a must-have quality for any jeweler and they have not been honest. They also gate the reviews on their website so DON'T TRUST THEIR REVIEWS ON THEIR SITE.

NEXT STEPS

1. I have decided to purchase a second new ring for my fiance'. I of course will be buying it locally at a brick and motor store where we can see, feel, touch it and go back in person if there are issues.

2. We have decided to file a lawsuit against JamesAllen.com. We are fortunate enough to have the resources to do that, and we not only intend to hold them accountable, we will be publishing updates here on this site every step of the way so people can see for themselves that this is NOT a company you should do business with.

Stay tuned!

P.S. Here is someone that had the exact same experience - seems this is standard practice with JamesAllen.