It uses calendar integrations and meeting invites to detect which calls to join and record. Admins or users can configure rules, such as recording only customer-facing calls, excluding internal meetings, or setting participant-based conditions. Some tools also allow manual start/stop controls and recording permissions managed at the account or team level.

Call recording simply stores calls for playback, while conversation intelligence analyzes those calls using AI to surface insights like talk ratios, objection handling, and deal health.

Conversation intelligence software enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve