Thanks for your reply.
We're looking at the possibility that it could be a software conflict. Perhaps, you may also right. It could be the current update that may cause the issue.
To isolate your concern, let's try to perform a clean boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. You may refer to this link. Another troubleshooting steps that we can recommend is to start your PC in safe mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers. Follow these:
1. From Settings.
- Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings.
- Select Update & security > Recovery.
- Under Advanced startup, select Restart now.
- After your PC restarts to the Choose an option screen, select Troubleshoot> Advanced options > Startup Settings > Restart.
- After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
2. From the sign-in screen.
- Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power icon**> Restart.**
- After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
- After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
Should you need further assistance, please let us know.
Thanks for your reply.
We're looking at the possibility that it could be a software conflict. Perhaps, you may also right. It could be the current update that may cause the issue.
To isolate your concern, let's try to perform a clean boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. You may refer to this link. Another troubleshooting steps that we can recommend is to start your PC in safe mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers. Follow these:
1. From Settings.
- Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings.
- Select Update & security > Recovery.
- Under Advanced startup, select Restart now.
- After your PC restarts to the Choose an option screen, select Troubleshoot> Advanced options > Startup Settings > Restart.
- After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
2. From the sign-in screen.
- Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power icon**> Restart.**
- After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
- After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
Should you need further assistance, please let us know.
Hi Mark,
An outdated network driver is one of the possible causes why Airplane mode automatically turns on after restart. To isolate your concern, kindly answer the following:
- Can you check the other user account to see if the issue persists?
- Do you have a physical wireless toggle on your device that we can switch off the Airplane mode? See the photo below. !
- Did you check the Airplane mode icon in the taskbar if it's highlighted?
Every time I close my laptop and re open it stays stuck in aeroplane mode. Unless I restart, does anyone know how to this issue?
I don't have to press any buttons, move my mouse, or do anything, Airplane mode will just randomly switch on and then off on my HP laptop. It happened in Windows 10, I updated to 11, and it still happens. I've switched to my different internets and moved to different areas in my home yet nothing fixes the issue. I don't have a button for airplane mode, though I do have one with the mobile hotspot signal, which I have not been pressing. I don't know how to fix this issue at this point.
Hi,
This may happen if your Fast Startup feature is enabled. Fast Startup combines the elements of a cold shutdown and the hibernate (sleep) feature. When this is enabled, Windows closes all applications and logs off all users, just like what a normal shutdown do. But rather than dumping everything in RAM when turned off, Windows will save an image of your loaded kernel and drivers, making it look like it is on hibernate mode. This way, when you turn ON the computer, it simply reloads the file, making it boot times much faster compared to what we use to have before. To resolved your concern, follow these steps to disable the Fast Startup on your laptop to avoid this happening in the future:
- Press the Windows key on your keyboard, then click on Settings.
- On the Settings page, select System and choose Power & sleep.
- Under Power & sleep, click Additional power settings, and then click the Choose what power buttons do.
- Uncheck the box for Turn on fast startup (recommended).
- Make sure to click Save changes, then try to shut down to see if the issue persists.
Let us know if it works.
**If you think this was helpful, you may "mark it as the answer" to help those who are facing the same problem.**
What model laptop is it? This issue is known with the Dell 13 9365.
Consider it's related to power save settings on Wired or wireless network adapter. Please try to check on this option:

If this doesn't work, export the energy report by running this commands and post here:
powercfg /energy
I have noticed this error in your energy report, it seems that there is the USB mouse may cause your issue. Please unplug this mouse and see if your sleep can work fine.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_9D2F
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_046D&PID_C52F (This is an usb mouse device)
Port Path 2
See these: please configure your sleep mode again, in advanced power option, enable USB settings:

Power Policy:Sleep timeout is disabled (Plugged In) The computer is not configured to automatically sleep after a period of inactivity. Power Policy:USB Selective Suspend is disabled (Plugged In) The current power policy has globally disabled USB selective suspend.
Weird issue.
Not sure if this is related to the insider preview version. Since such version of Windows are still in testing, some issue can be noticed when it was used, you can submit some feedback to see if there's any similar issue.
At this time, i would like to suggest you to update the BIOS and run commands below to repair system components:
Dism /Online /Cleanup-Image /RestoreHealth
SFC /scannow
I had the same problem if I run virtual box, but when I switch of my virtual machines and exit virtual box then the problem seems to disappear.
Hello Steve
Thank you so much for reaching out, I am Udit an independent advisor, and I am glad to assist you today with this issue. It’s good to hear that the issues with your scanner and printer have been resolved. And about Airplane Mode, Please follow these steps to fix it.
First Some laptops have a physical switch or key combination (like Fn + F2 or similar) to toggle wireless connections. Please ensure that this switch is not set to Airplane mode.
Then Go to Start > Settings > Network & Internet > Airplane mode
Try toggling it off from there.
If it's greyed out, proceed to the next steps.
Right-click Start and select Device Manager
Expand Network adapters
Right-click on your Wi-Fi adapter and select Disable, wait a few seconds, then right-click and Enable
Do the same for any Bluetooth devices if needed
After this, check if Airplane mode can be turned off.
Now Press Win + R, type services.msc, and press Enter
Locate Radio Management Service, right-click and select Properties
Set the Startup type to Automatic, then click Start if it’s not already running
Apply and close, then restart your device.
After restarting your device Go to Settings > Network & Internet > Status
Scroll down and click Network reset
This will remove and reinstall all your network adapters and set everything back to default
Your system will restart automatically after the reset.
Then Go to Settings > Update & Security > Windows Update
Click Check for updates and install any available optional updates, especially those related to drivers or network functionality.
If the issue persists even after these steps, you might want to check with the device manufacturer’s support page to ensure there’s no specific update needed for the wireless drivers compatible with the latest Windows 10 version.
Please let me know how it goes or if you'd like help with any of the steps.
Best regards,
Udit
Thank you for update, sound like something within the update process may be looping in the background.
one thing you could try is using the Windows Update Troubleshooter.
Go to Settings > Update & Security > Troubleshoot
Click on Additional troubleshooters
Select Windows Update and run the troubleshooter
This might help clear up any unfinished update tasks that could be interfering with driver behavior or wireless functionality.
If this doesn't work then the last option I can suggest at this point is to reinstall Windows. This can help reset all system components and resolve any deep-level conflicts, especially those related to networking and updates.
If you would like to know how to do that, let me know and I will guide you.
Hey, I tried all of the above solutions, even reinstalled windows 10 freshly but Im stuck in same problem.
Hi Ganesh. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.
- Try ALL of these fixes for Airplane mode until one works:
https://windowsreport.com/windows-10-airplane-m...
(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)
https://thegeekpage.com/airplane-mode-keeps-swi...
https://www.dell.com/community/Windows-10/Airpl...
https://www.howto-connect.com/fix-airplane-mode...
https://www.lifewire.com/fix-windows-10-stuck-i...
https://www.kapilarya.com/fix-windows-10-stuck-...
https://windowsreport.com/airplane-mode-errors-...
(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)
https://www.reddit.com/r/Windows10/comments/79q...
https://www.youtube.com/watch?v=6-oGVVExadA
- Go over Windows using this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.
- Update your drivers and BIOS/UEFI firmware from the PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page. Everything else depends on this.
- If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows...
Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.
______________________________________________
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Hello I have a big issue, I went on my computer (Lenovo Ideapad gaming) and I noticed that I had no connection and that buttons were grey (see photo), I cannot interact with them. I reboot my computer, I desactivated and reactivated cards and pilots but nothing works, please I really need help